Welcome to Leather Chaps Maker. We appreciate your trust in our products, and we want to ensure your satisfaction with every purchase. Our refund policy outlines the conditions under which you may be eligible for a refund.
Eligibility for Refund:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us at [support@leatherchapsmaker.com] within [6-7] days of receiving your order. We will provide instructions on how to return the item for a full refund or replacement.
Incorrect Item Received: If you receive the wrong item, please contact us within [2-5] days of receiving your order. We will arrange for the correct item to be shipped to you, and you may be required to return the incorrect item.
Change of Mind: If you simply change your mind about your purchase, we offer refunds on unused and unworn items within [6-7] days of receiving your order. Please note that return shipping costs are the responsibility of the customer.
Conditions for Refund:
Unused and Unworn: Items must be in new, unused, and unworn condition to be eligible for a refund.
Original Packaging: Please return items in their original packaging, including all tags and labels.
Return Authorization: Contact our customer service team at [support@leatherchapsmaker.com] to request a return authorization before sending the item back. Include your order number and a brief reason for the return.
How to Initiate a Refund:
Contact Us: Email our customer service team at [support@leatherchapsmaker.com] within the specified timeframe to initiate the refund process.
Receive Authorization: After receiving your request, we will provide you with a return authorization and instructions on how to proceed.
Package Your Item: Pack the item securely in the original packaging, including all tags and labels.
Ship Your Item: Send the package to the address provided with the return authorization. We recommend using a trackable shipping method.
Refund Process:
Inspection: Once we receive your return, we will inspect the item to ensure it meets the conditions for a refund.
Refund Issued: If the return is approved, we will process a full refund to the original payment method within [6-7] business days.
Additional Information:
Shipping Costs: Refund amounts do not include the original shipping costs unless the return is due to a mistake on our part or a defective product.
Custom Orders: Unfortunately, we cannot accept returns or refunds on custom-made leather chaps unless they are defective or damaged.
If you have any questions or concerns about our refund policy, please contact our customer service team at [support@leatherchapsmaker.com].
Thank you for choosing Leather Chaps Maker for your leather chaps needs.
